When you think of a VIP customer, what do you think of? At a restaurant, maybe someone who gets the best table in the house. At a store, maybe someone who gets all the help they may need with their purchases. At a theme park, maybe they get to jump to the front of the line.
I have some customers that I definitely prefer to others. Some are just a pain in the fanny. But some trust me and appreciate my work. Those customers are some of my best customers, but they aren't my VIP's.
Sometimes I lose sight of my VIP's. My family. Having my office in the house creates a need for boundaries. Boundaries that sometimes have to bend. Seriously, they have to for life to go the way I want. The kids know that there are some nights when I have to work. But they know that in exchange for sharing me with my computer, they also get to have me at their disposal a lot more. I can attend field trips. I can drive them to doctor's appointments. They get to come with me to houses sometimes. And they can come in and talk to me while I work . . most of the time.
Even with that though, sometimes it's easy to lose sight of what is most important. Well maybe the title of this blog is a little misleading because my family is obviously not customers. But they share my time with my customers; so in that sense, they are the VIP's.
I've been very, very busy with work lately. And I've lost sight a little bit, on when to switch off my computer, when to ignore my phone, and when to walk away from my office. It's easiest to see in my youngest. He's a good little alarm. He has grown up so much lately, but he still reacts to feelings instead of acknowledging them. I first ignored his flare of temper and increase in fits. I thought maybe he was just tired. It dawned on me a couple days ago though. He doesn't know why he's acting out. But I can see it.
So I'm working on making sure I have uninterrupted time for my VIP's. Any phone call can be returned. Emails can sit there. Texts aren't going anywhere. My VIP's do realize that sometimes I have to deal with the other customers. But I don't want them to ever doubt that they are the VIPs!
Tonight I am thankful for little reminders that whatever job I do, Mom is always the most important one. It's not that I truly forget that. It's just that, that fact falls to the back sometimes with everything else trying to press in front of it. Hmm . . . I just had an idea! I think I'll make a flow chart and hang it in my office . . not just to remind me, but also to remind my VIP's of how things rate!